Service

High-quality spare parts increase the lifetime of your machine, secure the efficiency and smooth production. We provide you a reliable spare parts service. A fast and on time delivery is our top priority.

Our services: 

• Identification of spare parts
• Information about costs and delivery time
• Repair offers
• Special spare parts packages
• Advice on the original equipment

Please send your spare parts order to: spareorders.glass@benteler.com

Increase the efficiency of your machine. Preventative maintenance reduces the likelihood of unexpected down time and necessary repairs can be planned. With our service you can be sure that your machine is in a technically perfect condition.

Our services:

• Evaluation of the machine condition
• Evaluation of the electrical and mechanical functions
• Identification of defects and risks
• Determination of repair and maintenance needs 

Even if machines are regularly maintained, a machine repair can not always be avoided. Our experienced service technicians carry all repairs quickly and faithful to keep the downtime as low as possible.

Our services:

• Original spare parts
• Fast and efficient implementation
• Trained professionals

It does not always have to be a new machine in order to survive the growing competition. A cost-effective alternative to a new machine is the overhauling. Let us bring your equipment up to the latest state of the art.

Our services: 

• Software updates
• Optimization
• Adaptation to changing processing requirements

For acute problems, please contact our specialists about our service hotline. Via remote service, we are able to establish a connection to your machine, so faults can be immediately localized and targeted actions can be initiated.

You can reach us at:
Phone: +49 521 542 500

During the warranty period, our telephone support is free of charge.
Thereafter we offer you two different options:

• Billing via Flat rate
• Billing at cost

A machine relocation is a logistic challenge. Whether it is a machine relocation on the company ground or a relocation to a new location. BENTELER has the experience and competence to carry out these projects fast and reliable for you.

Our services:

• Dismantling
• Review of the machine
• Packaging and transport
• Commissioning
• Functional test
• Documentation

Service contracts are the best prevention. They ensure an optimal machine performance and prevent unnecessary downtime. A service contract allows you to safeguard the reliability and operational readiness of your equipment in the most cost-effective way.

Our services:

• Regular and professional execution of the maintenance
• Ensuring the quality of the machine
• Increasing the availability of the machine
• Early identification and avoidance of downtimes
• Reduce the risk of accidents
• Predictable repairs
• Free online support
• 5 % discount on all spare parts *
• User training for new employees as part of maintenance
• Investment protection thanks to a longer lifetime
• Smaller repairs are possible during the maintenance

* Turnover more than 1000 €

For a fast reaction at a machine down time, it is important that your employees know the machine in detail. Our trainings are designed so that your employees can identify and fix errors quickly. In addition, we show your employees a lot of tips and tricks for the general machine maintenance.

Training for the maintenance and operation of the machine: 

• Drilling Machines
• Grinding Machines
• Washing Machines