Fieldservice
Efficient service thanks to digital field service management
BENTELER Maschinenbau relies on innovative solutions to make service calls more efficient and increase customer satisfaction. With our new Field Service Management , we are optimizing the planning, communication and documentation of service technician assignments.
Maximum transparency and efficiency in service
Our digital tool offers numerous advantages for smooth operation processing:
- Optimized planning: The new Planer Console efficiently coordinates service technicians.
- Calendar integration: Assignments are visible directly in the technicians' calendars.
- Digital documents: Maintenance checklists and other important documents can be accessed and edited directly.
- Complete operational history: All past service calls on a machine can be viewed at any time.
- Proactive customer communication: Customers receive an early reminder about planned assignments.
More quality through optimized error processing
We also rely on digital processes in internal assembly to continuously improve the quality of our projects. Our mounting tickets for indoor installation allow:
- Efficient error recording and processing already in the project phase,
- Follow-up and direct assignment to the relevant department,
- long-term error prevention in order to make future projects even more efficient.
With these digital solutions, we are setting new standards in service and installation – for even better and more transparent customer service.
